Throughout the Shipping Policy, the terms “we”, “us” and “our” refer to Brella Beverage, Inc. (“Brella”). If you have any questions, please contact our customer service team at firstname.lastname@example.org
Shipping Options & Delivery Costs
We offer the following shipping options - you will be asked to select a shipping method at checkout. The shipping costs will depend on the amount of product ordered and shipping location.
Order Processing Time
All orders placed before 2 PM Monday to Friday are typically processed and dispatched the same day, all orders placed after will often be dispatched the next day. All orders placed during the weekend or on a public holiday may be sent from our warehouse on Monday or on the next business day.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order.
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
If you are dissatisfied with your product and/or something is missing from your package, please contact us at email@example.com and we may, in our sole discretion, issue a credit and/or refund to your account. Unless otherwise provided by law or by a particular offer from us, all purchases are final and non-refundable. We may, in our sole discretion, issue a credit and/or refund to your account.